Digital Adoption & Data
Ease of Use
I help users learn to leverage new technology to its fullest potential and derive maximum value from the solutions they've decided to invest their time and money in.
While this is really the goal of all the work I do, in-app research, guidance, and communications holds a special place for me. In-app education has the incredible power to reach users immediately, where they're already primed to learn.
Screen Recording 2022-11-22 at 9.14.29 AM.movSome of the work that I create includes:
in-app walkthroughs
in-app communications
user research (NPS, CSAT, surveys, etc.)
user analytics
user segmentation
Screen Recording 2022-11-22 at 9.09.02 AM.mov
Copy of Customer Education Dashboard.xlsxData should inform decisions, particularly in SaaS. Customers should feel heard, and their usage is one of the ways that occurs.
I made it my mission at Bolt to increase visibility into customer insights. I developed several custom dashboards within our tech stack, and pulled out relevant data into a single Sheets dashboard to tell a unified story.